Best CRMs for 2019

(Partially written by Business News Daily)

As a successful Virtual Assistant for the last 19 years and also as a Business Owner, I have learned that a good CRM is priceless in order to run and GROW your Business.

For those of you who don’t know what the heck a CRM (Customer Relations Management) software is, it’s software like an online rolodex to “manage” your Clients and sales pipeline.

Successful companies do more than just find new customers, they maximize every interaction, with the customers they already have, too. Doing that requires more than just keeping track of names and basic contact information, though. It means some record keeping effort on the part of your customer-facing employees, and it also requires a database-driven application that records everything your sales people need to know to keep customers happy and most importantly, keep them buying. That’s where a customer relationship management (CRM) app comes in.

Often small to midsize businesses (SMBs) try to mirror CRM functionality with just a large and ever-growing spreadsheet. However, not only is CRM software easier to use than a spreadsheet, it’s what you’d expect if your contact list decided to evolve a brain. It records your customers contact information and remembers the details of your relationship and every interaction – whether by phone or email, and nowadays across other channels such as social media or even your customer help desk. This information is a gold mine of opportunity, letting you identify prospects for up-sell or cross-sell, convert existing customers to new products or services, target new marketing, or even track invoices. Choosing the right CRM software for your business can dramatically improve your team’s collaboration and productivity, increase sales, and heighten customer satisfaction.

Look at this list of the top 5 CRMs to use in 2019 by comparison (by Business News Daily):

1. Zoho CRM

Best Overall – ZOHO CRM. Cost: Free up to 10 users; $12 per user per month. Easy to implement, intuitive to use and inexpensive to adopt. ZOHO CRM is our 2019 Best overall CRM.

2. Salesforce CRM – Best for Small Business

Starts at $25 per month per user

Our 2019 award for Best CRM Software for Small Business goes to Salesforce, because it’s an established full-featured CRM that can meet the needs of even the largest businesses.

3. Hubspot CRM – Best for Very Small Business

We recommend HubSpot as our 2019 pick for the best CRM software for very small businesses. For independent contractors and owners of tiny businesses, this software offers an easy entry into the world of CRM solutions. The free version of HubSpot is a must-try for very small businesses, because in some cases, it may offer enough functionality to improve processes and organization at zero cost.

4. Sugar CRM – Best for Developers

Cost:  Starts at $40 per user, per month

SugarCRM is our 2019 choice for the Best Startup CRM Software. What started as an open source project in 2004 has grown into a leading customer relationship management solution with a reputation for excellent customer service and easy implementation.

5. Less Annoying CRM – Best Low Cost

Cost:  $10 per user, per month

Less Annoying CRM is our 2019 best pick for most affordable CRM software. With just one subscription tier of $10 per user per month, this approachable CRM takes the complexity and expense out of adopting a customer relationship management solution. A newcomer to the CRM scene and the smallest company on our best picks list, this solution lacks the bells and whistles the competition has, but also simplifies the implementation process.

We hope this sheds some light on what a CRM is and does to help YOUR Business GROW! Drop us a line if it has helped YOU! We would LOVE to hear from YOU!

To YOUR Business Growth,

Cheers!

Your Gal Friday,

Donna

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